Find Answers To All Your Questions
Answer:
Step 1: Please check that the square hole of the latch is horizontal and not inclined.
Step 2: Please check if the latch is damaged. If the latch is damaged, please contact us to send you a new one to replace it.
Step 3: Please reinstall the smart lock and make sure the lock is not skewed.
If the issue still cannot be solved after following the above steps, please contact us by our after-sales email: support@yamiry.com
Answer:
STEP 1: Please make sure your lock is in the initialization state before pairing. If the initialization is not completed, please follow the steps below to initialize the lock.
STEP 2: Please authorize Bluetooth permissions for your NICE DIGI APP according to the video below：
Answer:
1.You can use the mechanical key to unlock.
2.You can use a power bank to temporarily power your door lock and then unlock it.
Answer:
When the lock has just been installed, the lock is in a locked state and the external handle cannot engage the latch, the lock needs to be programmed so that the external handle can engage the latch to open door when it is successfully unlocked.
Note: The external handle will always turn whether locked or unlocked, but only engage the latch under unlocked state.
Answer:
You can adjust the handle direction to fit your door as follows:
Answer:
Since the Wi-Fi protocol consumes more power compared to the Bluetooth protocol and requires a persistent connection, directly connecting a smart lock to a Wi-Fi network would significantly impact battery life. Therefore, we adopted a more efficient solution by adding an additional Wi-Fi gateway as a relay. The smart lock communicates with the gateway via Bluetooth, while the gateway connects to the network using Wi-Fi. This approach not only enables the smart lock to connect to the Wi-Fi network but also significantly reduces power consumption, thereby achieving longer standby time.
Answer:
In fact, connecting the smart lock to your phone via Bluetooth is sufficient for most people's daily needs. Below, we've listed the functions that require a gateway, so you can decide whether to purchase one based on your specific requirements.
| Main Functions | Is a Gateway Required? |
| APP Unlock via Bluetooth | No |
| Fingerprint Management | No |
| Passcode Management | No |
| Fobs Management | No |
| Check Records | No |
| Remotely Set One-Time Passcode | No |
| Locks Setting and Management | No |
| User Management | No |
| Remote Unlock via WiFi | Yes |
| Voice Control by Alexa or Google Home | Yes |
| View Real-time records | Yes |
Answer:
Please follow the video below to add WiFi Gateway on the NICE DIGI APP and pair it with your lock. After paired, you can connect your lock to Alexa and Google Assistant.
Important Notice: Only WiFi Gateway that supports tuya or NICE DIGI APP can be added to NICE DIGI APP. It is recommended that you purchase the gateway from the following link: https://www.amazon.com/dp/B0C7QX7694
Excellent question, to confirm the lock status, simply turn the lock handle in a downward direction and see if the door opens.
Note: the handle will always turn (whether locked or unlocked).
Scenario 1: Just installed 4 new batteries, but the battery level is not 100%.
Answer: The power display may have errors due to unstable voltage, but it will not affect normal use and will read normally after a period of use.
Scenario 2: After replacing new batteries, it quickly runs out of power within a few days and prompts low battery.
Answer: The PCB may be faulty. Please contact us via support@yamiry.com and we will replace it with a new lock free of charge during the warranty period.
Answer:
Method 1: If you are administator of the lock, you can remove this lock on the APP as below:
Notice: Please make sure you are no more than 3 meters away from the door lock during operation, otherwise the door lock will not be initialized.
Method 2: You can also initialize the lock as follows. After initialization, the original permissions of the lock on the APP will automatically become invalid.
Answer:
Due to the privacy protection agreement, our APP only displays the passcode name and cannot display the specific passcode you set. It is recommended that you record the passcode somewhere else after setting it.
Answer:
Please make sure you have installed the smart lock correctly and the door lock is not tilted after installation. Please remove and reinstall according to the manual. If the issue still cannot be solved, please contact us via support@yamiry.com
Answer:
You can use the key that comes with the product to open the door.
Answer:
When installing the latch mechanism, the latch tongue has a smooth side and a bumpy side.
If the door opens inward (into a room)
If the door opens outward (toward the outside)
Answer:
Yamiry smart locks can't work with Z Wave.
Answer:
The Type-C port is only used for emergency power supply when the batteries are out of power, so that you can open the door to replace the batteries. However, it cannot charge the batteries. If it is out of power, please replace the batteries in time.
Answer:
Yes, you can adjust the handle direction as below to fit right-handed or left-handed doors.
Answer:
No, this lock is not compatible with TTlock APP.
Answer:
Theoretically, one WiFi Gateway can connect to more than 10 smart locks. However, since the Gateway and the locks communicate via Bluetooth, you need to ensure that each lock is no more than 10 meters away from the Gateway. Otherwise, the smart locks that exceed the distance will not be able to connect to the Gateway.
Answer:
Step 1: Please check that the square hole of the latch is horizontal and not inclined.
Step 2: Please check if the latch is damaged. If the latch is damaged, please contact us to send you a new one to replace it.
Step 3: Please reinstall the smart lock and make sure the lock is not skewed.
If the issue still cannot be solved after following the above steps, please contact us by our after-sales email: support@yamiry.com
Answer:
STEP 1: Please make sure your lock is in the initialization state before pairing. If the initialization is not completed, please follow the steps below to initialize the lock.
STEP 2: Please authorize Bluetooth permissions for your NICE DIGI APP according to the video below：
Answer:
1.You can use the mechanical key to unlock.
2.You can use a power bank to temporarily power your door lock and then unlock it.
Answer:
When the lock has just been installed, the lock is in a locked state and the external handle cannot engage the latch, the lock needs to be programmed so that the external handle can engage the latch to open door when it is successfully unlocked.
Note: The external handle will always turn whether locked or unlocked, but only engage the latch under unlocked state.
Answer:
You can adjust the handle direction to fit your door as follows:
Answer:
Since the Wi-Fi protocol consumes more power compared to the Bluetooth protocol and requires a persistent connection, directly connecting a smart lock to a Wi-Fi network would significantly impact battery life. Therefore, we adopted a more efficient solution by adding an additional Wi-Fi gateway as a relay. The smart lock communicates with the gateway via Bluetooth, while the gateway connects to the network using Wi-Fi. This approach not only enables the smart lock to connect to the Wi-Fi network but also significantly reduces power consumption, thereby achieving longer standby time.
Answer:
In fact, connecting the smart lock to your phone via Bluetooth is sufficient for most people's daily needs. Below, we've listed the functions that require a gateway, so you can decide whether to purchase one based on your specific requirements.
| Main Functions | Is a Gateway Required? |
| APP Unlock via Bluetooth | No |
| Fingerprint Management | No |
| Passcode Management | No |
| Fobs Management | No |
| Check Records | No |
| Remotely Set One-Time Passcode | No |
| Locks Setting and Management | No |
| User Management | No |
| Remote Unlock via WiFi | Yes |
| Voice Control by Alexa or Google Home | Yes |
| View Real-time records | Yes |
Answer:
Please follow the video below to add WiFi Gateway on the NICE DIGI APP and pair it with your lock. After paired, you can connect your lock to Alexa and Google Assistant.
Important Notice: Only WiFi Gateway that supports tuya or NICE DIGI APP can be added to NICE DIGI APP. It is recommended that you purchase the gateway from the following link: https://www.amazon.com/dp/B0C7QX7694
Excellent question, to confirm the lock status, simply turn the lock handle in a downward direction and see if the door opens.
Note: the handle will always turn (whether locked or unlocked).
Scenario 1: Just installed 4 new batteries, but the battery level is not 100%.
Answer: The power display may have errors due to unstable voltage, but it will not affect normal use and will read normally after a period of use.
Scenario 2: After replacing new batteries, it quickly runs out of power within a few days and prompts low battery.
Answer: The PCB may be faulty. Please contact us via support@yamiry.com and we will replace it with a new lock free of charge during the warranty period.
Answer:
Method 1: If you are administator of the lock, you can remove this lock on the APP as below:
Notice: Please make sure you are no more than 3 meters away from the door lock during operation, otherwise the door lock will not be initialized.
Method 2: You can also initialize the lock as follows. After initialization, the original permissions of the lock on the APP will automatically become invalid.
Answer:
Due to the privacy protection agreement, our APP only displays the passcode name and cannot display the specific passcode you set. It is recommended that you record the passcode somewhere else after setting it.
Answer:
Please make sure you have installed the smart lock correctly and the door lock is not tilted after installation. Please remove and reinstall according to the manual. If the issue still cannot be solved, please contact us via support@yamiry.com
Answer:
You can use the key that comes with the product to open the door.
Answer:
When installing the latch mechanism, the latch tongue has a smooth side and a bumpy side.
If the door opens inward (into a room)
If the door opens outward (toward the outside)
Answer:
Yamiry smart locks can't work with Z Wave.
Answer:
The Type-C port is only used for emergency power supply when the batteries are out of power, so that you can open the door to replace the batteries. However, it cannot charge the batteries. If it is out of power, please replace the batteries in time.
Answer:
Yes, you can adjust the handle direction as below to fit right-handed or left-handed doors.
Answer:
No, this lock is not compatible with TTlock APP.
Answer:
Theoretically, one WiFi Gateway can connect to more than 10 smart locks. However, since the Gateway and the locks communicate via Bluetooth, you need to ensure that each lock is no more than 10 meters away from the Gateway. Otherwise, the smart locks that exceed the distance will not be able to connect to the Gateway.
